2020 brought to light what has long been true: HR teams are resilient. Between developing safe back to work strategies and checking in on the wellbeing of employees, the to-do list of HR practitioners ballooned in the blink of an eye. HR teams at nearly every company are now tackling extreme problem-solving and emergency response planning and, at the same time, still juggling all of their previous responsibilities. HR teams have always needed to be resilient, but with today’s unprecedented, urgent challenges, it’s hard to imagine some ball not being dropped.
We’re seeing demand to support HR teams with better tools and technology, and in turn, better support your entire workforce. HR automation is now a need, not a “nice to have” for HR teams.
Human Resources teams are bogged down, but they don’t have to be. McKinsey analysis suggests that 56% of typical “hire-to-retire” tasks could be automated with current technologies and limited process changes. With this time back, your HR department can prioritize high-value, strategic initiatives and automate repetitive, timely tasks.
What HR practitioners can focus on (with help and insights from AI and automation):
✓ Diversity & inclusion
✓ Organizational culture & employee relations
✓ Workplace safety
✓ Organizational planning & development
✓ Learning & development
What automation can handle (with lite human monitoring):
✓ Answering frequently asked questions
✓ Collecting & analyzing data
✓ Streamline onboarding & offboarding
Based on research by Bersin by Deloitte, nearly 40% of companies are already using some form of AI in HR. When you think about how far along processes like employee timesheets have evolved from paper trails to apps, this isn’t surprising. It is an entirely more efficient and accurate way to keep track of employee payment and performance. Very few to zero enterprise businesses would argue that a payroll processing vendor is just a “nice” to have. It’s accepted for enterprise companies that a payroll vendor is simply a cost of doing business. We anticipate that widespread adoption of other HR automation, like HR FAQ chatbots, are just a few decades behind the adoption of online payroll.
So if you’re not already, keep track of how much time HR spends answering questions you know are answered on the company intranet, and see how many hours per week you could save (and subsequently, dollars) if an HR chatbot like AllyO AssistTM were deployed to answer those questions like “Are we off on President’s Day?” or “Can I reimburse groceries when traveling for work?”
A workplace without a fire alarm is unthinkable, but do you have emergency communication technology in place to ensure you can communicate effectively with your entire workforce? It’s near impossible to predict crisis scenarios, but your response technology needs to be ready in case of any workplace safety concern.
In 2018 when Hurricane Michael devastated 35 counties in Florida, G4S used AllyO ConnectTM, a business texting platform, to distribute a company message to all the employees within the affected regions, collect safety confirmations, and rapidly deploy disaster relief.
Now in 2020, companies like Black Angus Steakhouse and Islands Fine Burgers & Drinks use AllyO ConnectTM to inform employees of temporary restaurant closures, resources for those with impacted income, and of COVID-19 related safety policies as they are announced.
The benefit of solutions like AllyO ConnectTM is they don’t need to sit idle while you wait for the worst-case scenario like a fire alarm. You can use a business texting platform to send important updates and announcements, or quarterly pulse surveys to keep a thumb on workforce engagement. Use the business texting platform now, and when you need to send crucial information to your entire workforce or segments of your team, you won’t be left scrambling.
A 2018 study shares that 80% of the global workforce is mobile, but workplace communication is still designed for the desk-chained employee with constant email monitoring access. While email is the most commonly used business communication channel, it leaves out field workers who do not have corporate emails or easy access to their corporate inbox. As the workforce continues to move mobile, so should business texting adoption.
Text messaging results in 4X more and faster responses than email, too. Email and business chat like Slack or Google Chat are cluttered with messages and notifications. SMS is an open line of communication that is highly monitored so you can engage with your entire workforce when it matters most. If you are ready to optimize your HR team and better support your workforce, scheduling a free demo with one of AllyO’s automation experts is a great place to start.
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